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We are here to help you

What are you looking for?
General questions
To change the language of the portal, you can click on the world logo followed by two letters on the top of the page and choose another language. 

To login the portal, you can click on “Manage my contract” on the One Claim landing page. Then, you will be able to follow the login process.

To access directly, please click here.

Policy & personal details
To view your personal information, you can go on your policy dashboard, in the first section “Personal information”.
To view and download your documents, you can go at the bottom of your policy dashboard in the section policy documents. There, you have to click on the download logo just on the right of the section, next to the date.

You can see your policy status at the top of your policy dashboard, between the type of contract (Annual term or Short term) and the price per month. It indicates:

  • Active policy (means your policy is effective)
  • Cancelled policy (means your policy has been cancelled)
  • Expired policy (means your policy is no longer within the insurance period)

Your policy dashboard is divided in three parts :

  1. General information where you can see the policy status and policy information
  2. “My policy” where you can see your personal and contact information and see the policy details (covers)
  3. A preview of your policy documents
Claims

To file a claim, click on the “Go to the Claim portal” button at the bottom of the main page.

To access directly, please click here

To track a claim, click on the “Go to the Claim portal” at the bottom of the main page.

To access directly, please click here.

Cancellation

To cancel or revoke your policy, you can go on your policy dashboard and click on the “cancel” button. Then you will be able to follow the cancellation process.

To access directly, please click here